newjili.net FAQ

The minimum age to register and play on newjili.net is 21 years old, in accordance with Philippine law and PAGCOR regulations. We strictly enforce this requirement through mandatory identity verification. Any account found to belong to a player under 21 will be immediately suspended and all deposits returned.

On the newjili.net login page, click "Forgot Password." Enter your registered email address or mobile number and you'll receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other websites. If you're still having trouble, contact our support team at support@newjilinet.org.

No. Each player is permitted only one newjili.net account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your account, please contact support rather than creating a new one.

newjili.net accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• Driver's License (LTO)
• SSS / GSIS ID
• PhilHealth ID
• UMID (Unified Multi-Purpose ID)
• Voter's ID / PhilSys National ID

You'll need to upload a clear photo of the front and back of your ID, plus a selfie holding the ID. Verification typically takes 24–48 hours on business days.

newjili.net supports the following payment methods for Filipino players:

• E-wallets: GCash, Pay Maya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards issued by Philippine banks

Please note that credit cards and cryptocurrency are not accepted for gambling deposits on newjili.net, in compliance with Philippine regulations.

The minimum deposit on newjili.net is ₱100 for GCash and PayMaya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by newjili.net, though your bank or e-wallet provider may impose their own daily transaction caps. Always check your GCash or bank app limits before making a large deposit.

Withdrawal processing times on newjili.net depend on your chosen method:

• GCash / PayMaya: Typically 15–30 minutes after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• Debit Card: 3–5 business days

All withdrawals go through a security review before processing. Make sure your KYC verification is complete and your withdrawal account matches the name on your newjili.net account — mismatched names will cause delays.

newjili.net does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a fee for InstaPay or PESONet transfers. We recommend checking with your bank or GCash before initiating a transfer. For large withdrawals, our finance team may request additional identity verification as a security measure.

Common reasons for withdrawal delays or rejections on newjili.net include:

• Incomplete KYC verification — your ID has not been approved yet
• Active bonus wagering requirements that have not been met
• Account name mismatch between newjili.net and your GCash or bank account
• Withdrawal amount below the minimum threshold
• Suspected fraudulent activity triggering a security review

If your withdrawal has been pending for more than 24 hours, contact our support team at support@newjilinet.org with your transaction reference number.

newjili.net offers a welcome bonus for new players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions page after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, meaning you'll need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming any offer on newjili.net.

No. Bonuses on newjili.net cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. You can, however, withdraw your original deposit at any time (subject to standard withdrawal processing). If you withdraw before completing wagering requirements, any remaining bonus and bonus-derived winnings will be forfeited. We recommend reading the full bonus terms before opting in to any promotion.

Yes. newjili.net regularly runs promotions for existing players, including reload deposit bonuses, weekly cashback offers, free spins on featured slot games, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Log in to your account and visit the Promotions section to see all currently active offers available to your account tier.

newjili.net offers a wide variety of online casino games for Filipino players, including:

• Slot Games — hundreds of video slots with various themes, paylines, and jackpot sizes
• Live Dealer Games — real-time baccarat, blackjack, roulette, and sic bo with live dealers
• Bingo — online bingo rooms with multiple card options and chat features
• Crash Games — including Monster Crash and other multiplier-style games
• Sports Betting — including PBA, NBA, UFC, boxing, badminton, and more
• Fishing Games — popular arcade-style fishing games with real money prizes

Yes. newjili.net is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and works smoothly on most modern smartphones. For the best experience, use a stable internet connection (WiFi or LTE/5G). Some players in Metro Manila, Cebu, and Davao report the best performance on fiber or 5G connections.

Yes. All RNG (Random Number Generator) games on newjili.net use certified random number generation technology to ensure fair and unpredictable outcomes. Live dealer games are streamed in real time from professional studios with physical cards, wheels, and dice — there is no software manipulation possible. Game providers on newjili.net are subject to regular independent audits to verify fairness and RTP (Return to Player) accuracy.

RTP stands for Return to Player — it's the percentage of all wagered money that a game is designed to pay back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee for any individual session. Higher RTP games generally offer better value over time. You can find the RTP for each game in its information or paytable section on newjili.net.

newjili.net uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data protection protocols aligned with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

To enable 2FA on your newjili.net account, go to Account Settings and select the Security tab. Choose your preferred 2FA method — SMS OTP to your registered mobile number or an authenticator app. We strongly recommend enabling 2FA to protect your account, especially if you have a significant balance. With 2FA active, even if someone obtains your password, they cannot log in without access to your mobile device.

If you suspect unauthorized access to your newjili.net account, act immediately:

• Change your password right away via the "Forgot Password" option if you're locked out
• Contact our support team at support@newjilinet.org to request an account freeze
• Review your recent transaction history for any unauthorized deposits or withdrawals
• Check that your registered email and mobile number have not been changed

Our security team will investigate and respond within 2 hours for urgent account compromise reports.

Log in to your newjili.net account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits that restrict your play take effect immediately. Limits that increase your allowance require a 24-hour cooling period to prevent impulsive decisions. We encourage all players to set these limits proactively — before they feel they need them.

If you feel that gambling is negatively affecting your life, you can request self-exclusion from newjili.net at any time. Go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly at support@newjilinet.org. Self-exclusion options include 6 months, 1 year, or indefinite. During self-exclusion, your account is suspended and you cannot create a new account. Gambling is addictive. Know when to stop. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. The National Center for Mental Health (NCMH) provides counseling and crisis support services. PAGCOR also maintains responsible gaming resources for Filipino players. You can also reach newjili.net's responsible gaming support team at support@newjilinet.org — we can help you activate self-exclusion and connect you with appropriate resources. Remember: seeking help is a sign of strength, not weakness. Gambling is addictive. Know when to stop.